Practical Time Management   Practical tools to take control of work time, plan effectively, and set priorities.

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Managing Client Care & Retention   Provides those in supervisory / management positions with the practical tools needed to guide & support those dealing with clients....see also our "in-house" programme Customer Service Excellence for front line staff.

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Executive Management  Our new week-long residential programme for those in senior management roles. The aim of this programme will be to enhance management capability in key areas at strategic / organisational level, in a syndicate-based and challenging learning environment…numbers limited to a maximum of 15 places.

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Team Leader Programme: Our two-day workshop focusing on the issues faced in supervising the day-to-day workplace performance of people & teams.

Essential tools for those in their first supervisory role, or who need to upgrade their team’s performance, include: coaching - conflict – delegation – performance management – building teams - motivation, and the opportunity to analyse team performance and act upon the results.

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Introductory Management: Our three - day programme for those new to a full management role, or who need to extend their core management capabilities, perhaps to due to lack of previous development opportunities.

Provides a variety of practical management topics including; communication – employment issues – business planning – handling workplace conflict – management of stress, and a personal and applied Team Management Index profile of work style & work preference.

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Leadership Skills Programme: Designed for front-line managers, a three-day residential programme offered as a means of resolving issues of leadership, and creating clear action plans for the future.

A combination of classroom activity and experiential exercises, and includes 360 evaluations by Team Management Services Ltd.

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Towards Management Excellence:  This week-long residential programme is designed for mid-career managers with potential, or those recently appointed to senior roles but who lack prior training at this level.

The programme provides a range of management topics which will enhance present performance, and prepare them for future responsibilities.

Content includes: self assessment and 360 workplace profiling – building and leading teams - the art of leadership - strategic planning – improving organisational performance – employment update - financial management – effective business communication – managing change, plus the opportunity to learning with peers from a wide range of sectors and professional backgrounds in an interactive syndicate-based environment, with participant numbers limited to 15.

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Advanced Leadership Programme: For senior managers, and those preparing to move to senior positions, a four day residential programme offering an intensive review of practical leadership issues encountered in a senior role.

A combination of classroom activity and experiential exercises, and includes 360 evaluations by Team Management Services Ltd.

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