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Dealing with Difficult People
Programmes dates for 2012 are:
- 14th March Hawkes Bay
- 21st March Auckland
- 9th May Tauranga
- 20th July Gisborne
- 31st August Wellington
- 27th September New Plymouth
- 23rd November Nelson
Whenever more than one person is involved in any situation for any length of time, personal boundaries will start to rub up against each other, different perspectives and attitudes will clash...this is a part of Life. Conflict will occur; and when it does the honest, respectful communication becomes paramount.
This one-day workshop addresses handling “difficult” people in a variety of practical, everyday situations... with clients, colleagues and in our personal lives. On completion, those attending will be able to minimise the likelihood of problems arising in the first place, through open, respectful, assertive communication; to recognise the situations and behaviours that trigger and escalate conflict; and skilfully and confidently diffuse aggressive situations.
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Programme
content includes:
- Getting Difficult Things Said - Safely & With Respect
- Valuing Our Differences – the Magic of Different Perspectives
- Accidental Upsets – Cultural & Gender Differences
- The Ball in the Paddock
- Setting the Scene - the Geography of Conflict
- What People Really Want
- Reflective Listening – Tuning In, and Daring to Listen
- Great Tips for Handling Anger – Theirs, and Our Own!
- Saying Sorry & Other Bizarre Ideas!!
- How NOT to Take It Personally
- Accidental Competition
- Assertiveness techniques, and how to Stay Safe
- Understanding Body Language
- Winners & Losers, and Other Old-Fashioned Ideas
This programme is presented for Management Learning Associates Ltd by David Henton of Confident Communication Ltd. David graduated in Civil Engineering in UK, and worked as a civil engineer in UK and Kenya before emigrating to New Zealand in 1987, eventually leaving the engineering profession to set up his management consultancy Confident Communication Ltd in 1993.
David is an accomplished and entertaining speaker and trainer, but with a wealth of knowledge and practical hands-on experience which he brings to his training. As a member of Toastmasters International he has won awards at national level, and regularly presented training seminars and programmes to audiences in New Zealand, the Pacific Islands, USA & UAE
The price of this one-day programme is $455 + GST, which includes all materials, lunch and morning / afternoon teas. Additional dates an in-house version are available
as required
Programme Cost: for this one - day programme is $455 + GST per person, which includes all materials, morning & afternoon teas, and lunches. Additional dates and in-house versions are available as required
For further information, contact :
David Gollings, Managing Director
Management Learning Associates Ltd
tel: 027 441 6016
e-mail: david@mgmtlearning.co.nz
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