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Practical Time Management
Programmes dates for 2010 are:
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10th May, Napier
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11th May, Wellington
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24th August, New Plymouth
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13th October, Auckland
(see also our in-house "Customer Service Excellence" for front line staff)
Business is about People....Organisations don't buy our products & services, the people in them do!! In trying to generate sales & increase revenue, we only ever have three types of Clients to go after......the clients we had and lost, the clients we've never had, and the clients we already have.
Many organisations ignore existing clients and fail to follow-up to gain more business from them. Yet when we give them great Client Service, contact them regularly, and talk to them, making them feel special, what happens?? More Business, More Referrals, More Clients.
Client Care & Retention is about attitude. This practical, interactive & enjoyable workshop provides simple strategies to better know, serve, satisfy and retain your key Clients, leading to more business, more income, and more satisfaction for all involved.
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Programme
content includes:
First Impressions, and the 90:90 rule everything counts Building Rapport Personal Energy & Enthusiasm Four steps to Client Satisfaction Who are our Clients anyway? Learn to think like them The Three Client types Pareto Principle - Using it Heaps!! Our A clients How to Love Them to Bits individually What Clients really want How's Things?? Showing that we really care Take away the risk Guarantees WIIFMs and other ideas The value of complaints Mistakes a Great Opportunity Building Loyalty Networking, Seminars, Freebies Staff Incentives getting Buy-In
This programme is presented by David Henton on behalf of Management Learning Associates Ltd. David graduated in Civil Engineering in UK, and worked as a civil engineer in UK and Kenya before emigrating to New Zealand in 1987. In 1993 he made the decision to leave the engineering profession, and set up his company Confident Communication Ltd
Over the past eight years David has been a regular contributor to Management Learning Associates Ltd's programmes, while continuing to operate an an independent contractor. He brings to his training real energy & enthusiasm, with a wealth of practical experience.
Programme Cost: this one-day programme is $455 + GST per person, which includes all materials, morning & afternoon teas, and lunches. Additional dates and in-house versions are available
as required.
For our
application form, click
here
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